Watch the video Chapter 17, titled “Introduction to Lean

1. e-Activity, examine at least three different types of
waste that can be found in an organization of your choice. Suggest the lean
strategies to confront them

2. Use the Internet to research airline companies including
Southwest Airlines and some full-service airlines such as United Airlines and
British Airways. Take a note on their lean service systems. Answer the below

Compare and contrast the lean service system found with
Southwest Airlines to a full-service airline such as United Airlines, British
Airways, and other large carriers in terms of cabin service, boarding process,
baggage handling, and service encounters.

3. Use the Internet to research companies that use project
management techniques such as CPM or PERT. Be prepared to discuss. Answer the

Provide at least two examples of companies that have used
project management techniques such as CPM or PERT. Evaluate their success in

Determine at least two factors that impact the quality of
project management. Suggest ways these factors can be mitigated without
affecting project operations.