Healthcare organizations service strategy
Create and describe the healthcare organization’s service
strategy. In particular, link your service strategy to the creation of a
healing environment and developing a culture of customer service.
Identify how your service strategy is linked to the organizational
vision and mission.
The organization this strategy should be linked is Kaiser
Permanente.
Kaiser’s vision statement says that it exists to provide
affordable, quality healthcare services and to improve the health of its
members, as well as the communities it serve. It is a value-driven non-profit
organization whose social purpose is to:
– Assure access to affordable, quality heath care services;
– Improve the health of the members and the communities it
serve; and
– Discover and share new, innovative and effective ways to
organize and deliver care and to prepare future health professionals for
practice
Mission statement
KP’s mission statement stipulates that it is to build new
and stronger partnerships with vendors and purchasers, to renew the sense of
ownership and responsibility of physicians and employees, and to become a
leader in contributing to the health of our communities.
